Mia at a speech therapy play session

Regulations, assessments and policies

We aim to run our charity to the highest standards and to work in a transparent way at all times, to that end we are making our key policies publicly available to read below.

Statements of purpose

The Children’s Trust is the UK’s leading charity for children with brain injury. We work with children and young people from across the UK, both from our specialist centre in Tadworth, Surrey and in communities around the country.

Our vision is for all children with brain injury to have the opportunity to live the best life possible.

Click on the links below to download a Statement of Purpose:

Incident Reporting and Investigation Including Duty of Candour Policy

The Children’s Trust is committed to being a learning organisation and ensuring a full understanding of factors which have led to an incident. The purpose of reporting and investigating is to: identify risks; learn from incidents that have occurred; improve the quality of care for the children we support; maintain the safety of the children, families, staff, volunteers and visitors at The Children’s Trust.

Download the policy

Patient Safety Incident Response Framework (PSIRF)

At The Children's Trust, our dedication to delivering outstanding care and support for children with brain injuries and their families is at the heart of everything we do.  Acknowledging that healthcare is ever evolving, The Children's Trust embraces a proactive stance on patient safety. Our PSIRF policy has been developed to address the complexities of patient care, ensuring a structured response to incidents with a focus on systemic improvement and accountability.

Download the policy

Download the PSIRF plan

Complaints Policy

The Children’s Trust is committed to providing consistently high standards of service. All complaints must be handled thoroughly without delay and with the aim of satisfying the complainant whilst being fair and open with those involved. There is a need to view complaints positively as a valuable contribution to improving services. The Children’s Trust is committed to identifying lessons learnt so services can be improved.

Download the policy

Complaints Policy & Procedure for Prize Led Fundraising (Weekly Lottery, Raffle) Policy and SOP

The purpose and objective of this policy and procedure is to set out how The Children's Trust will manage any complaint we receive in relation to our lottery, raffle or prize-led fundraising activity, whether directly to us, to a volunteer, a third-party acting on our behalf, or to a regulator.

Download the policy

Safeguarding Children and Young People Policy

The Children’s Trust believes that it is always unacceptable for a child or young person to experience abuse of any kind and recognises its responsibility to safeguard the welfare of all children and young people using services, by a commitment to practice which protects them.

Download the policy

Disciplinary Policy and Procedure

This policy, combined with job descriptions, induction and training processes, policies and procedures, ensure that staff are made aware of the expected standards of conduct and work performance, and that they are supported in this.

Download the policy

Whistleblowing Policy

The Children’s Trust is committed to the highest possible standards of openness and accountability and we encourage anyone with serious concerns about any aspects of our work to bring these issues to our attention. This policy explains our procedures.

Download the policy

Data Protection Policy

This policy describes the principles to be applied in relation to the collection, handling, processing, transferring or storing of personal data in the course of TCT’s operational activities.  It’s main objective being to ensure organisational-wide compliance with all relevant data protection legislation.

Download the policy


Gender Pay Gap report

Each year we analyse the pay gap between our female and male employees, reporting on what we are doing to close any gaps identified.

Download the Gender Pay Gap report



Ofsted Good Provider

Ofsted Care rated our residential services as 'Outstanding'. 


Download the Ofsted report