We aim to run our charity to the highest standards and to work in a transparent way at all times, to that end we are making our key policies publically available to read below.
Incident Reporting and Investigation Including Duty of Candour Policy
The Children’s Trust is committed to being a learning organisation and ensuring a full understanding of factors which have led to an incident. The purpose of reporting and investigating is to: identify risks; learn from incidents that have occurred; improve the quality of care for the children we support; maintain the safety of the children, families, staff, volunteers and visitors at The Children’s Trust.
Complaints Policy
The Children’s Trust is committed to providing consistently high standards of service. All complaints must be handled thoroughly without delay and with the aim of satisfying the complainant whilst being fair and open with those involved. There is a need to view complaints positively as a valuable contribution to improving services. The Children’s Trust is committed to identifying lessons learnt so services can be improved.
Safeguarding Children and Young People Policy
The Children’s Trust believes that it is always unacceptable for a child or young person to experience abuse of any kind and recognises its responsibility to safeguard the welfare of all children and young people using services, by a commitment to practice which protects them.
Disciplinary Policy and Procedure
This policy, combined with job descriptions, induction and training processes, policies and procedures, ensure that staff are made aware of the expected standards of conduct and work performance, and that they are supported in this.
Whistleblowing Policy
The Children’s Trust is committed to the highest possible standards of openness and accountability and we encourage anyone with serious concerns about any aspects of our work to bring these issues to our attention. This policy explains our procedures.
