A computer screen showing data.

Data protection complaint procedure

You have the right to make a complaint at any time about how we handle your data. If you have a complaint, please get in touch.

You have the right to make a complaint at any time to the Information Commissioner's Office (the "ICO"), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

How to make a complaint

Please use this online form only if you would like to raise a concern about how The Children’s Trust handles your personal data. For all other complaints please see our Complaints Policy

This is an online form, so any personal data you share is sent over the internet. Whilst we invest appropriately in security measures, there is still a small risk of interception. For this reason, please don’t include sensitive personal data unless it’s absolutely necessary.

Any personal information you provide will only be used to deal with your complaint and will be handled in line with our privacy policy.

We’ve designed this form to be accessible. If you need any help or an alternative format, please contact us at dpo@thechildrenstrust.org.uk. You can also download the form as a PDF and send it by post to us. Download the form

After you submit the form, we’ll acknowledge it within 30 days and aim to resolve your complaint as quickly as possible. If you’re not happy with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk. You can also find more information on making a complaint

Submit a data protection complaint online

Your contact details

Complainant details (if different)

If you are submitting this form on behalf of another person, please enter their details.

Complaint information

Complaint type

Please indicate the type(s) of issue your complaint relates to (select all that apply)
Accuracy of personal data(e.g. incorrect or outdated information held about you)
Use of personal data (e.g. how your data has been collected, shared, or processed)
Data retention (e.g. data kept longer than necessary)
Data security concerns (e.g. unauthorised access, loss, or disclosure of your data)
Automated decision-making or profiling
Marketing or communications (e.g. unwanted emails, calls, or messages)
Data Subject Access Request (e.g. response times or completeness of response)
Other (please specify)
Please provide a clear description of your concern, including what happened, when and the departments and/or services involved (if applicable).  If you have already contacted us about this issue, please confirm the outcome.
Please tell us what you would like us to do to resolve your complaint (e.g., correct data, delete data, provide information)
 

Confirmation of identity

In the interests of confidentiality we may seek to confirm your identity before responding to your complaint or sharing any personal data with you.

Acceptable forms of identification include a copy of a passport or a driving licence.
a with you.
 

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