By entering the Lottery you agree to be bound by these Terms and Conditions. Any Lottery entry and participation instructions form part of these Terms and Conditions. Any entries not complying with these Terms and Conditions will not be valid.
- In order to play the Lottery all applicants must be over the age of 16 and a resident of the United Kingdom. The Children’s Trust Gambling Commission Licence covers players for promotion within Great Britain. Therefore promotion within Northern Ireland is prohibited. Tickets must not be sold to, bought by, or bought on behalf of anyone under the age of 16. Any winners found to be under 16 will forfeit their right to a prize.
- On receipt of your completed entry form, we will send you a letter acknowledging your payment details. We will also advise you of your unique lottery number and the date of the first draw your number will be entered in.
- The cost of each entry is £1. Players may purchase more than one entry, but no more than 20 entries. Payments must be made in advance.
- Providing the player has paid for that week their unique number(s) will be entered in the corresponding draw. The draw will be held every week, normally on a Thursday.
- The winning entries will be selected using random number generator software which has been tested and approved by an independent test house approved by the Gambling Commission. Prizes will be awarded in order of selection.
- Prize-winners will be notified by post and a cheque for the amount of your prize will be sent with your letter. The winning numbers will be published on The Children’s Trust website www.thechildrenstrust.org.uk/weeklylottery and will be available from the lottery helpline 01737 364 349 immediately after the draw.
- Prizes will be as stated in the current promotional brochure and on the website www.thechildrenstrust.org.uk/weeklylottery.
- We reserve the right to use the winner’s name for promotional purposes. These will only be in summary (e.g. Mr & Mrs Jones of Surrey).
- We cannot accept responsibility for the loss, theft or delayed receipt of any communication sent by post or any delays in bank or credit card payments.
- It is the responsibility of the player to advise us of any change of name and any other contact details.
- The Children’s Trust has the right to change or update the rules to reflect changes in legislation or at their discretion.
- The Children’s Trust may (without giving any reason or notice) decline to accept an application, cancel an existing subscription or terminate or suspend the lottery scheme.
- The Children’s Trust’s decisions made pursuant to the Rules shall, once made, be final and binding.
- Unclaimed prizes will be donated back to The Children's Trust after one year.
- All profits from the Lottery will go directly to The Children's Trust towards making a real difference to children with brain injury.
We may amend these terms and conditions at any time. We will notify you of any significant changes to these Terms and Conditions via the Websites or by contacting you directly using the contact details you provided to us on registration (such method to be determined by us in our discretion).
We are committed to operating the Lottery in a socially responsible way. If you or a family member feel that you are experiencing problems with gambling, you can seek advice and support from BeGambleAware via their website at www.begambleaware.org or from the National Gambling Helpline on 0808 8020 133.
Please send questions about The Children's Trust Weekly Lottery to [email protected] or phone us on 01737 364 349. We take complaints seriously, and these will be dealt with in accordance with The Children's Trust complaints procedures. You may also refer complaints to IBAS (Independent Betting Arbitration Service).
Promoter: Emily McCullough - The Children's Trust, Tadworth, Surrey KT20 5RU. Licensed by the Gambling Commission under the Gambling Act of 2005. Licence number 005067-N-100736-013. Not to be sold by or to anyone under 16 years of age.
The Children’s Trust Weekly Lottery policies and procedures
The Children’s Trust runs a Weekly Lottery for the general public in order to raise funds for children with brain injury. We are committed to the lottery being operated in a fair, transparent and socially responsible way.
We are regulated by the Gambling Commission and adhere to the framework introduced by the Gambling Act 2005.
Policy and procedure on fair and open draws
- The terms and conditions of The Children’s Trust Weekly Lottery are fair.
- Weekly Lottery players have access to the terms and conditions and prizes of the lottery prior to purchasing their first entry.
- Promotional materials for the lottery are clear and not misleading. Advertising for the lottery complies with the advertising code of practice.
- Entry is open to all residents of the UK (including The Children’s Trust volunteers) but excludes: The Children’s Trust trustees or directors; or The Children’s Trust Individual Giving employees or third parties each directly involved in the administration or management of the Weekly Lottery, or with the ability to influence the Weekly Lottery results. Entry costs £1 and is payable in advance.
- Volunteers and staff of The Children’s Trust or any third party may only participate in the lottery if they are not involved in the organisation, management or running of the activity.
- Draws are conducted at random using a random number generator that has been tested and approved by an independent test house, approved by the Gambling Commission.
- A winners list is published on The Children’s Trust website and updated weekly in accordance with each new draw.
- Winners of the weekly lottery are notified by phone or in writing, unless stated otherwise.
- Printed versions of the rules are available on request from The Children’s Trust.
Queries and complaints procedure
- A 'complaint' relates to any aspect of the conduct of the licensed activities
- All complaints are handled in accordance with The Children’s Trust Complaints Procedure, which can be found here - www.thechildrenstrust.org.uk/the-childrens-trust-school-compliments-com…
- The Children’s Trust Supporter Care team, or the External Lottery Manager (ELM) contact team staff receive and deal with the initial complaint.
- The Children’s Trust and the ELM notify the other immediately if an initial complaint cannot be resolved and needs further investigation.
- The line manager should ensure that the verbal complaint is recorded on the IRAR system.
- Verbal complaints should be responded to, in general, within 2 working days, unless a more detailed investigation is required.
- Written complaints should be sent to the Director of Income Generation and Communications. The Director will ensure an impartial investigator is appointed. The investigator should contact the complainant within 2 working days by telephone or e-mail to ask if they would like to meet to discuss their complaint. This should then be followed by a letter or e-mail confirming the agreed arrangements.
- The investigator should ensure that they understand the nature of the complaint and all of the issues by meeting with the complainant if possible and identify satisfactory outcomes with them.
- The investigator has 28 working days for a complaint to be explored using root cause analysis (More information can be found on our complaint’s procedure). The root cause analysis and recommendations reviewed and agreed by the Director. The investigator should establish with the complainant how they would like to be updated on progress with their complaint. The investigator or the Head of Department should meet with the complainant and discuss the findings and learning from the investigation. Any amendments or further exploration of the issues can be agreed at this time.
- If after exploring all the issues and the learning the complaint is not satisfied then The Director of Income Generation and Communications will contact the complainant within 2 working days to discuss the outstanding issues and arrange a meeting if possible or agree further actions by telephone or e mail. The meeting should identify those issues which remain unresolved and establish what actions need to be taken to ensure the complainant is satisfied. If for any reason the complainant does not wish to meet then all unresolved issues will need to be responded to in writing. The draft CS002 Complaints Policy Version 15 Effective from: April 2018 5 response should be agreed by an appropriate member of the Board of Trustees to ensure there has been appropriate exploration and learning from the issues raised.
- If the complaint has still not be satisfied, then contact should be made with the Fundraising Regulator (www.fundraisingregulator.org.uk) within one month of the Director of Income Generation and Communication’s decision. They will consider the complaint in the light of the Fundraising Promise, and the Institute of Fundraising's Code of Fundraising Practice. The Fundraising Standards Board's decision will be final.
Protecting vulnerable people
The children’s trust understand that every individual is different and therefore every interaction is different. It is therefore not possible to give rules that cover every situation but we will use our own judgement on how to act appropriately. We do not discriminate and will not treat people differently based on their personal characteristics.
The Children’s Trust ensure that staff and any sub-contractors understand their responsibilities for preventing underage gambling. Tickets must not be sold to, bought by, or bought on behalf of anyone under the age of 16. Any winners found to be under 16 will forfeit their right to a prize and we will update our records accordingly.
It is important that the supporter has the ability to make a decision and understands the transaction. If it is found that the supporter lacks the capacity to make a decision then we will not proceed with the purchase of the ticket.
It is important that we do not proceed with the purchase of a ticket for an individual that is in a vulnerable circumstance and/or needs additional support. If it is found that the individual is in a vulnerable position and unable to obtain the additional support needed, then we will not proceed with the purchase of a ticket.
The Children’s Trust contributes towards the Hospice Lottery Association and are committed to ensuring the prevention and treatment of gambling-related harm and develop approaches to identify and fund treatments for those harmed by gambling.
Restrictions are in place regarding the number of tickets that can be allocated to an individual. The maximum is twenty tickets per person.
Players, or carers of a vulnerable person, can request self-exclusion from The Children’s Trust lottery marketing materials. We endeavour to remove the name and contact details of the self-excluded individual within 5 working days of receiving the request. It will be valid for a minimum of 6 months and cannot be reinstated during this time.
The following information is in place to help you to gamble responsibly:
- Gambling is not a source of income
- Only gamble if you can afford to lose that money
- Never gamble when you are feeling low or depressed
- Never gamble as a way to lift your mood and escape stress or boredom
- Don’t give up your hobbies for gambling – it should not consume your life
- Gambling in moderation is okay
If you feel you or a friend may have a problem, there are some warning signs to look out for:
- A significant interest and increase in gambling
- A friend or family member noticing that you have a significant interest in gambling
- Changes in personality and/or behaviour
- Changes in relationships
- Financial troubles
- Unable to easily stop gambling
- Lying about winning and/or gambling habits
- Continually chasing loses
- Stealing or borrowing money to fund gambling
If these resonate with you, you could have a gambling problem. Telling someone about your concerns is the first step toward dealing with your problem, and can provide huge relief.
For friendly and helpful advice from trained counsellors you can seek advice and support from BeGambleAware via their website at www.begambleaware.org or from the National Gambling Helpline on 0808 8020 133. The helpline is open 24 hours a day.