Our supporter promise

Your support makes what we do to help children and young people with brain injury possible. We are so incredibly grateful to everyone who donates, volunteers or runs fundraising activities on our behalf. Our supporters are at the heart of what we do, and your gifts of time and money really do make a difference. Our supporters are at the heart of what we do, and your gifts of time and money really do make a difference. At The Children’s Trust we promise that our fundraising will be Legal, Open, Honest and Respectful. We want you to know how much we value your support of children and young people with brain injury:

We recognise that you make our work possible

  • Each and every one of our supporters is important to us
  • We are grateful for your generosity as our work would not be possible without you
  • We appreciate every gift no matter how large or small, as every penny donated to us helps children with brain injury to live the best life possible
  • We will be clear about who we are, and how your support makes a difference for children with brain injuries
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We respect you and your personal information

  • We are committed to best practice in fundraising. We are registered with the Fundraising Regulator, the independent regulator for charitable giving, and adhere to their Fundraising Code of Practice as well as our own Supporter Promise
  • The Children's Trust will safeguard the security of your personal data and ensure that your transactions are secure
  • We will securely keep your details on our database to record your donations, and to keep in touch with you about our work
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    We promise never to pass on your details to third party organisations
  • We fully comply with all relevant laws including the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003, the Telephone Preference Agency and HM Revenue & Customs rules
  • Read our privacy statement

We value our relationship with you, respect your wishes and will support you through your journey

  • We will make it as easy as possible for you to contact us and give you all the information for you to make an informed decision about how, or whether to, support us
  • We will work hard to build a lasting relationship with you, sharing our achievements and progress and will let you know where your money goes
  • We will listen and actively encourage your feedback to help us improve the work we do

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We will tailor our contact so it’s right for you

  • We will only contact you about areas of our work that you have told us you’re interested in and respect your choices when you tell us how you’d like us to get in touch, whether by post, email or phone
  • If you’d like to change the way you hear from us or don’t want to hear from us again, we’ll respect your decision and won’t contact you again. You can change what you receive from us by getting in touch via the details below

We are rigorous and work to the highest standards

  • We are sensitive when engaging with individuals who may be vulnerable and all staff, third party agencies and volunteers are expected to follow our Vulnerable Peoples Policy
  • We train and monitor third party agencies we work with to ensure they abide by the same codes and rigorous standards as we do. They are expected to comply with these at all times and if they do not meet these we will act quickly
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    There may be an occasion where you are unhappy with aspects of our fundraising. We promise to investigate all complaints we receive in line with our Complaints Procedure and if we have got something wrong, we will put it right

Get in touch

If you have any questions about our fundraising or would like to change how you hear from us then please get in touch with our Donor Care team. Telephone: 01737 364 349 Email: donorcare@thechildrenstrust.org.uk Post: Donor Care, The Children’s Trust, Tadworth Court, Tadworth, Surrey, KT20 5RU
If you write to us please remember to include an address or phone number so we can respond to your query.

Three easy ways to change a child's life

  • I would like to make a regular donationDonate
  • I would like to make a one-off donationDonate
  • I would like to pay in the money we raisedDonate